Audio dropout when processor or network is busy

[mcma]

Hi,


I have a HP ENVY-15-as100na laptop.
 
When I use the laptop to play music locally or in a streaming mode over the internet, I notice that the sound breaks up when the processor or network (WiFi) is busy. The mouse pointer will also move jerkily on the Windows desktop. The CPU and network are lightly loaded according to the Windows Task manager. 
 
The problems occurs when I listen to music both through the speakers or via the headphone socket. I have run diagnostic tests in the Bios but no problems were detected. 
 
I have had this problem since I got the laptop, and I have installed minimal other software since. This problem can occur when I have just an internet browser open. Both Chrome and IE are affected. I have applied all updates through the HP tool in Windows 10. Is there a fix for this issue, or updated drivers?
 

Thanks
 
Chris

[Rainbow23]

@mcma,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing audio issues with your HP ENVY - 15-as100na.

This issue could occur if the audio drivers are not updated.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link to update the audio drivers: Conexant High-Definition (HD) Audio Driver (Windows 10 v1607)

You may also check the link: Troubleshooting Sound Issues 

Let me know how this works.
 

You have a good day ahead.

[mcma]

Hi,

The issue seems to have been fixed after updating the driver. I will continue to test.

Is there any reason why this driver update did not come through HP Support Assistant App?

Thanks for your help.

Chris

[Rainbow23 · Accepted solution]

@mcma,

You are welcome.

I am happy to know that the issue has resolved.

I also appreciate your time and patience.

Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Please click on Accept Solution to help others with similar issues. If you appreciate my assistance, please click on the thumbs up icon. Both icons are below this post.

It was a pleasure assisting you. You have a good day ahead.