Audio dropouts - DCP Latency Issues

[SeratoDJ18102]

I am having major audio drop outs using Serato DJ Pro that did not exist last month. 

I have stripped my laptop to where it is a music only, DJ specific laptop.  I have done all the optimization/power management recommendations.

I have updated BIOS, chipsets, etc.  BTW, updating to the latest video driver actually made the latency issue more pronounced, so i uninstalled  it.  I spoke to Serato and based on the LatencyMon and diagnostic report I provided, they believe it is not their software causing the audio issues.  At this point, I cannot say I disagree.

Based on my LateceyMon reports, the main culprits causing issues have been :

ACPI.SYS

STORPORT.SYS

Are there any NEW suggestions/tricks/fixes to resolving DPC latency issues caused by Windows 10?  I am quickly coming to the conclusion that I am pretty screwed at this point unless Microsoft decides to do an update addressing the issue.  

Any help / suggestions  would be greatly appreciated.

[Echo_Lake]

@SeratoDJ18102

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery.
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only.
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.