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mitoer
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Audio either super loud or too quiet using AirPods

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I got Airpods because my brand-new Apple headphones were intermittently only playing in one ear, so I thought the audio jack was going bad on my laptop.  The Airpods worked perfectly fine for one day.  I use my laptop for playing back and transcribing, so I stop and start audio often.  Now, intermittenly, the volume will be super loud and when I turn it down, it's too quiet.  Anyone have any ideas how to fix this?  

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asmita6658
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Hi @mitoer

 

Welcome to the HP Support Community. 

 

What's the model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

What's the operating system installed on the computer?  


Let me know.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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mitoer
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Hello!

I have the HP Spectre x350, QHD Touch i7-6600 8GB. Windows 10.
 
Thanks!
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asmita6658
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@mitoer

 

Try these steps -

 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.
2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

 

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.
2) Double-click Sound, video and game controllers.
3) Right click on the Audio drivers and click on uninstall.
4) Restart the computer. 
 

Keep me posted. 

Asmita
I am an HP Employee

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mitoer
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I did both of those. Still having the same issues. 

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asmita6658
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@mitoer

 

Follow these steps to test the audio -

 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Audio test. 

Asmita
I am an HP Employee

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