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‎06-04-2019 02:12 PM

HP Recommended

@cjamieson7
Thank you for the try steps, this sounds like a sofwtare related issue, I would suggest performing system factory recovery will fix all the software related issue. 
Click here: to Perform a System Recovery (Windows 10)

Keep me posted! 

 

ECHO_LAKE
I am an HP Employee

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‎06-04-2019 04:49 PM

HP Recommended

lat.png

 

 

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‎06-04-2019 06:38 PM

HP Recommended

@cjamieson7
HP does not recommend to use Third party measuring apps as they are not tested by HP and may not be accurate. 

However, I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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