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‎08-27-2020 10:32 PM - edited ‎08-27-2020 10:41 PM

HP Recommended
Product: Pavilion 15 CW1008LA Ryzen 7
Operating System: Microsoft Windows 10 (64-bit)

Hello 

im using my new laptop for less then 2 months and for some reason the audio in my speakers is really low.

If i turn on any Movie, game, YouTube the audio is normal but after few seconds is turning silent and you can barely hear any sound.

when i use my headphones the audio is great and there isnt any problem.

the only issue is with the laptop speakers.

I have tried to reinstall the audio drivers but nothing has solved my situation.

I hope somebody knows what is the issue im talking about

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-27-2020 10:54 PM

HP Recommended

@BenPeru 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

            https://www.amd.com/en/support/kb/faq/gpu-601

            https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎08-27-2020 10:54 PM

HP Recommended

@BenPeru 

 

This is something to do with AMD drivers. Please


(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

            https://www.amd.com/en/support/kb/faq/gpu-601

            https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-28-2020 09:33 AM

HP Recommended

Hello

I managed to find this manual https://h30434.www3.hp.com/t5/Notebook-Audio/Speaker-volume-goes-down-unexpectedly-after-update-from...

that is directed excatly for my issue and it worked!

Thank u so much for your assistance.

Was this reply helpful? Yes No
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