Audio in speakers goes silent after few seconds

[BenPeru]

Hello 

im using my new laptop for less then 2 months and for some reason the audio in my speakers is really low.

If i turn on any Movie, game, YouTube the audio is normal but after few seconds is turning silent and you can barely hear any sound.

when i use my headphones the audio is great and there isnt any problem.

the only issue is with the laptop speakers.

I have tried to reinstall the audio drivers but nothing has solved my situation.

I hope somebody knows what is the issue im talking about

[banhien · Accepted solution]

@BenPeru 

This is something to do with AMD drivers. Please

(a) Uninstall Audio driver

(b) do a cleanup using following information/fix:

            https://www.amd.com/en/support/kb/faq/gpu-601

            https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine

Machine will re-install Audio driver for you.

Regards.

[BenPeru]

Hello

I managed to find this manual https://h30434.www3.hp.com/t5/Notebook-Audio/Speaker-volume-goes-down-unexpectedly-after-update-from...

that is directed excatly for my issue and it worked!

Thank u so much for your assistance.