Audio is deep and static after upgrading AMD Adrenalin Software

[CM120884]

Over a week ago, i upgraded to the latest AMD Adrenalin Software version 25.5.1.  However, after a while, when watching stuff, the audio randomly got deep and static.  It stops when i refresh a stream, but it eventually starts again. I tried to see if i could rollback to a previous version, but AMD Adrenalin wouldnt let me.  What can i do to stop the deep and static audio?  Any help on this would be greatly appreciated.  

[Garp_senchau]

@CM120884, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Update Audio Drivers

First, ensure your audio drivers are up-to-date. Sometimes, outdated or incompatible audio drivers can cause issues like static or distorted sound.

Go to Device Manager:

Press Win + X and select Device Manager.

Expand the Sound, video and game controllers section.

Right-click your audio device (e.g., Realtek, AMD High Definition Audio) and select Update Driver.

Select Search automatically for updated driver software.

Follow the on-screen instructions and restart your system if a new version is found.

Check for Windows Updates

Make sure your system is fully updated with the latest patches from Windows.

Go to Settings > Update & Security > Windows Update.

Check for updates and install any pending updates.

Restart your PC.

Adjust Audio Settings

Sometimes, audio settings can cause issues. Try adjusting the following:

Disable Audio Enhancements:

Right-click the speaker icon in your taskbar and select Sounds.

Under the Playback tab, select your audio device and click Properties.

Go to the Enhancements tab and check Disable all enhancements.

Click Apply and OK.

Change the Default Format:

In the Properties window (from the previous step), go to the Advanced tab.

Change the default format to a different setting (e.g., from 24-bit, 48000 Hz to 16-bit, 44100 Hz).

Click Apply and OK.

Test Different Media Players

If the issue only happens with certain apps (like a specific streaming platform), test with different media players to see if the problem is app-specific.

Try watching the same content with another browser or video player (e.g., VLC).

Check if the issue persists across different apps.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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