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‎09-14-2019 05:55 AM

HP Recommended
Product: HP ProBook 450 g1
Operating System: Microsoft Windows 10 (64-bit)

my hp probook 450 g1 laptop is suddenly making weird sounds while playing any audio or video files. Already done with hp audio check trouble shooter and it says everything ok. What should i do now except going to a mechanic?. Thanks in advance

1 REPLY 1

‎09-14-2019 02:33 PM - edited ‎09-14-2019 02:34 PM

HP Recommended

Hello! I have the ProBook 470 and today I had that issue suddenly. After windows 10 made a massive update (no idea) the sound initially was not working. Then windows automatically installed the driver but I had a constant buzzing sound.

 

I fixed it by uninstalling the conexant driver installed by Windows (by going to Device Manager->Sound, video, audio controllers-> Conexant ISST audio and uninstalling it).

 

Then I used HP site to identify my laptop and download the driver and install it from here - and NOT letting Windows find the "best" driver.

 

PS: https://support.hp.com/us-en/drivers/laptops this is were i started to find the driver.

 

It solved it and now it works - hopefully you'll manage the same!

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