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‎07-26-2024 08:50 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268U3AV)

Dear all,

My HP ENVY X 360 15.6 INCH laptop (2021) has een audio issue. De sound from the speakers is going up and down.
I have updated everything but the problem is still not solved.

Please help!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-26-2024 09:32 AM

HP Recommended

Hi @gardel 

 

go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153137.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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3 REPLIES 3

‎07-26-2024 09:32 AM

HP Recommended

Hi @gardel 

 

go to the device manager, then click on Sound, video and game controllers, uninstall the Realtek driver, it will ask if you want to remove the software, check the box, accept and then restart the device, then install the next sound driver.

 

https://ftp.hp.com/pub/softpaq/sp153001-153500/sp153137.exe

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎07-26-2024 05:03 PM

HP Recommended

I followed your instructions as mentioned and installed the driver in the link you send me.
After restart the sound was perfect on both speakers!

Thank you very much.

Gardel

1 person found this reply helpful
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‎07-26-2024 05:08 PM

HP Recommended

You're welcome, happy to help

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
2 people found this reply helpful
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