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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
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    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended

I had this problem with a previous Windows update and was able to go to the device manager, audio driver properties and rollback the driver, that was not an option this time.  I even went to HP driver site, downloaded SP141454 and installed with no change in results.  I've discovered that the headphone and Cast functions volume control works as normal.  When I performed the update, I was surprised to get a BIOS update as well and I let it happen, surprised that Windows initiates a BIOS update!  I suspect the BIOS update is the culprit.

HP Recommended

I have to keep doing this every few months!  How can we get rid of it for good??

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