Audio is not coming from headphone.

[Stidman]

problem:- audio is not coming from my headphone. when inserting the headphone into the headphone jack, the audio from the speaker is stopped, but the audio is not coming from the headphone. the audio is coming from the speaker is fine but the problem only with the headphone jack. 

I've performed the HP PC Hardware Diagnostics test several times, but the audio comes from the headphones perfectly.

and the test was completed successfully.

but the problem is not resolved yet.   

[ub6424]

Hello @Stidman 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we dive deeper ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Audio inputs and outputs>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Universal Serial Bus controllers>

- Expand <USB Connector Managers>

--->>> Send screenshot

(3) Please report your results

[Stidman]

Thank you for your support,

here is my system configuration

[Gomew]

Hi stidman,

Hp laptops are good compare to other laptop.

Did you check Realtek audio driver through windows optional updates?. Current realtek audio driver version is 6.0.93.......... but new realtek driver version is 6.0.94........, so you have to wait until you received the new drivers. 

First you have to always uptodate your hp bios through HP SUPPORT ASSISTANT. Then check the drivers trough hp support assistant and windows optional updates also. 

Note : always keep backup your windows before to do updates.

[ub6424]

Hello @Stidman 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.1

12.2 MB

Sep 30, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9279.1 Rev.E

95.3 MB

Mar 31, 2022

Download

(6) Restart Windows

(7) Test your notebook

(8) Please report your results