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Audio is not loud

HP Recommended
HP 15-AC098TU
Microsoft Windows 7 (64-bit)

Since the time I bought my laptop, the audio quality has been very poor. I mean the sound is not loud as it should be. While using my earphones though it sounds good, but not on the laptop speakers. Even in 100% volume, it sounds as though it's in 10% volume. I tried reinstalling audio drivers, I tried using both Realtek and Intel drivers but it didn't help. Of course, I didn't use both the drivers at the same time. Any help to improve sound quality is much appreciated. 


OS: Windows 7 Pro 64 bit. 

Laptop model: HP 15-AC098TU

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HP Recommended



I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

If the issue persists run an Audio Test to confirm the Hardware Functionality


- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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