• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-23-2017 04:13 PM

HP Recommended
Product: HP Pavilion dv6 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

I formatted my PC today. So, I used the Autologics Driver Update to update all my drivers. However, my audio stopped working (as my beatsaudio's control panel). I have already tried to reinstall IDT and AMD High Definition Audio, but it's not seem to be working... I figured out that the signature of AMD is not being recognized. What should I do?

If I restore to a previous date, how can I update my drivers properly?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-23-2017 05:42 PM

HP Recommended

@Aether21

 

Your machine is a bit old, I think it is an HP PAVILION DV6-6C40BR . I can't find its official specs. Please try to re-install the following driver

 

    http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58131.exe

 

or newer

  

  http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎11-23-2017 04:19 PM

HP Recommended

@Aether21

 

We need to know what is your dv6 laptop because HP has dozens of different models/products called dv6.  Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-23-2017 04:35 PM

HP Recommended

Product Number: A7K16LA#AC4

Do you need anything more?

Was this reply helpful? Yes No

‎11-23-2017 05:42 PM

HP Recommended

@Aether21

 

Your machine is a bit old, I think it is an HP PAVILION DV6-6C40BR . I can't find its official specs. Please try to re-install the following driver

 

    http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58131.exe

 

or newer

  

  http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe

 

Hope this helps.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-24-2017 06:21 AM

HP Recommended

Thank you! The first link worked.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.