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- HP Community
- Notebooks
- Notebook Audio
- Audio is not working after the update of some drivers

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11-23-2017 04:13 PM
I formatted my PC today. So, I used the Autologics Driver Update to update all my drivers. However, my audio stopped working (as my beatsaudio's control panel). I have already tried to reinstall IDT and AMD High Definition Audio, but it's not seem to be working... I figured out that the signature of AMD is not being recognized. What should I do?
If I restore to a previous date, how can I update my drivers properly?
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Accepted Solutions
11-23-2017 05:42 PM
Your machine is a bit old, I think it is an HP PAVILION DV6-6C40BR . I can't find its official specs. Please try to re-install the following driver
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58131.exe
or newer
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe
Hope this helps.
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-23-2017 04:19 PM
We need to know what is your dv6 laptop because HP has dozens of different models/products called dv6. Please use the following instructions to find out the model/product of your machine:
http://support.hp.com/us-en/document/c00033108
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
11-23-2017 05:42 PM
Your machine is a bit old, I think it is an HP PAVILION DV6-6C40BR . I can't find its official specs. Please try to re-install the following driver
http://ftp.hp.com/pub/softpaq/sp58001-58500/sp58131.exe
or newer
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe
Hope this helps.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.