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Message 1 of 3
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Solved!

Audio issue on notebook

HP Recommended
HP Laptop - 14s-fq0000nalion 6530
Microsoft Windows 10 (64-bit)

The speakers on my laptop have stopped making sound. It worked on 6th January and didn't on 7th. I have run the HP audio diagnostic tool; it finds no issue. I have deleted the driver and still no sound. Headphones work. Looking at the event viewer some kind of reconfiguration of "Device manager -- realtek audio"  (presumably automatic) took place the evening before the audio stopped working.

 

Any ideas what to do next?

2 REPLIES 2
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

Hi@mattszy, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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Message 3 of 3
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Thank you! I admit I tried solutions in reverse order of scariness -- option 2 didn't work so I skipped the bios update (after bitlocker recovery warnings scared me off) and just installed your linked driver. That worked. Thanks!

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