Audio issue problem

[VipulKumar]

any one help me please with this audio problem suddenly it happens

[Irwin6]

Hi @VipulKumar,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with audio on your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

Take care and have a great day ahead!

Irwin6

HP Support

[martiniii]

HP Spectre x360 Convertible 14-ea1xxx

I have the same problem.  Under Device Manager, when I click on Sound, nothing is there.

I have downloaded drivers but they will not install.

[Irwin6]

Hi @VipulKumar,

Thank you for sharing the above information.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

If you hear any sound from the internal speakers during performing the test, the speakers are working fine.

Kindly refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support