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HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X6AV)

I have an HP ENVY laptop with an 11th generation i7 processor and am having serious audio issues when i use any dj mixer with a built in sound card (rane seventy, numark scratch, Akai AMX) the issues display themselves with audible pops & cracks and sometimes distortion if i play the audio file through the sound card (no matter what audio software i use(ive tried serato, tidal, vlc etc) and if i use my DVS(digital vinyl system) the problem gets even worse and can be visually seen by the dvs scope distorting and the quality percentage jumping all over the place between 100% - 70% which results in audio wobble, tempo changes and sometimes the scope completely goes crazy and i just get distorted noise coming though my speakers!
I've tried getting the issue resolved by communications with Rane DJ, HP , serato, John lewis(who i purchased it from) and intel. I've followed all of their suggestions but each company just blames another company and won't accept responsibility! From what i can tell from these posts and from other website forums the issue is most likely with the 11th generation processor. ....
If anyone has any suggestions then please let me know as i have now ran out of options?

3 REPLIES 3
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Hi @WBPB 

 

Welcome to the HP Support Community!


I understand that you are facing an issue with sound, I am glad to assist you today.

 

Please try these steps: click here


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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Thanks for this, however i have already tried all of the above and none of them help with the audio issues that i am having.

Any other suggestions are welcome?

HP Recommended

Hi @WBPB,

 

Thank you for your response, 

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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