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‎06-30-2020 07:02 PM

HP Recommended
Product: hp elitebook 8460p
Operating System: Microsoft Windows 10 (64-bit)

hey , there i am a user of hp elitebook 8460p and i have an issue of audio output and input issue . i looked for device manager there in sound,video and game controller driver was showing error code 10 and in other devices there was mentioned unknown device on high definition audio bus with error code 28 . i faced this problem after installing bios update 

 

 

help

1 person had the same question
6 REPLIES 6

‎06-30-2020 08:03 PM

HP Recommended

Hi,

 

I've had problems with audio before so I hope this will help.

I recommend going to HP's official Driver and software download website: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8460p-notebook-pc/5056942

Since your notebook is an older model, I am assuming you are running Windows 8.1..?

Select your operating system and whether it is 32 bit or 64 bit.

 

Download the audio drivers for your OS, but do not install it yet, save it into your computer for later.

Uninstall your current audio driver from the device manager and reboot.

After rebooting, install the new drivers as an Administrator by right clicking the file and selecting 'Run as administrator'

After it installs, reboot your notebook.

 

Hopefully this helps.

 

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‎06-30-2020 10:07 PM

HP Recommended

Uninstall your current audio drivers using the device manager and restart your laptop.

 

Then, go to https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8460p-notebook-pc/5056942 and select your operating system to find the drivers for your device. Download them, however do not use the HP tool to install it onto your laptop.

 

Go into your downloads folder and run the driver as an administrator.

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‎07-01-2020 12:24 AM

HP Recommended

i tried but nothing worked and i am using (windows 10 and it has does not have operating system as win 10) i used win 8.1 64bit driver but its not working .

 

 

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‎07-03-2020 03:35 PM

HP Recommended

Try this website, https://www.driversupport.com/knowledge-article/how-to-realtek-audio-driver-solutions-for-windows/

 

I am not sure of what could be the case then if you are using Windows 10. I think this article will have some answers, if not, I recommend speaking to an HP agent directly.

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‎07-05-2020 04:08 AM

HP Recommended

i run troubleshoot , reinstalled driver , windows each and every thing but nothing is workin

 

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‎07-12-2020 08:53 PM

HP Recommended

I would recommend speaking to an HP Agent, or factory resetting your device and transferring your important files to either or thumb drive or external hard drive

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