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htwhiteside
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Message 1 of 2
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Audio issues

HP Recommended
Pavilion laptop 15z-cw100
Microsoft Windows 10 (64-bit)

Speakers fade in and out and in and out.  Have uninstalled, reinstalled, and NOTHING works.  Will seem to work ok for a little bit, then fade out and hear nothing.  Extremely frustrating.  uninstalled and reinstalled drivers, etc.  Have done EVERYTHING I can think of and NOTHING works.  If I do the audio test, sounds fine, however goes back to fading in and out.  Zoom meeting this coming week and HAVE to get this figured out!  

1 REPLY 1
banhien
Level 19
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Message 2 of 2
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HP Recommended

@htwhiteside 

 

This is something to do with AMD drivers. Please


   (a) Uninstall Audio driver

   (b) do a cleanup using following information/fix:

           https://www.amd.com/en/support/kb/faq/gpu-601

           https://drivers.amd.com/drivers/amdcleanuputility.exe

   (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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