Audio not synchronized with the video

[Audio_issuehjhj]

Hi,

Months ago I encoutnered an issue with the audio not synchronized with the video on: ANY browser, Netflix and a normal video. I tried to contact the HP 4 months before my warranty ended but they NEVER answered me on the chat, this made me very disappointed. I would like to ask to the community, who may have more knowledge in IT, is there a way to fix this issue?

I would appreciate your help.

MACHINE INFO:

System name: OMEN by HP - 17-w200na

OS: Microsoft Windows 10 Pro (64-bit)

CPU: Intel Core i7-7700HQ @ 2.80GHz

GPU: NVIDIA GeFOrce GTX 1070

RAM: 8 GB

BIOS Mode: UEFI

BIOS Version/Date: Insyde F.48, 22/06/2018

SMBIOS Version: 2.8

[Echo_Lake]

@Audio_issuehjhj
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