Audio not using subwoofer of 2.1 speakers

[Astraea01]

Today my laptop suddenly stopped using the subwoofer of my 2.1 speakers. I have switched speakers and I know they are not the issue.  Currently using Logitech Z623, but the same happens when I use some insignia speakers which have a similar setup. 

I've already updated Realtek drivers and tried uninstalling and reinstalling but nothing has worked.

[asmita6658]

Hi @Astraea01

Welcome to the HP Support Community. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, please try these steps - HP PCs - No Sound from Speakers

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Astraea01]

This did not work. I do have sound, but it is a terrible, tinny quality. I found a temporary solution in another post which linked to a slightly older driver, but my computer keeps reverting back to poor sound quality.  I have tried all the steps in the linked page.

[asmita6658]

@Astraea01

Appreciate you trying the steps. I'd suggest you reach out to the HP Support in your region regarding this. 

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!