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03-14-2020 12:09 AM - edited 03-14-2020 12:10 AM
Operating System: Microsoft Windows 10 (64-bit)
I accidentally hit my headphones while they were plugged into the laptop. They came out and I was able to re-plug them back in. But I noticed the change in the audio with the volume. I went to device manager and disabled them and restarted the laptop. I quickly noticed that the audio does not work with listening to music but does work a bit while listening to someone talking. Is there a way to fix this? It has also caused a change in the volume as it is more lower.
1 REPLY 1
03-16-2020 03:20 PM
@BSAOBIO Greetings from the HP Community!
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
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Did you connect an alternate headphone or an external set of speakers to check if that works fine?
Also, Did the accident cause any physical damage? If yes, is your device covered by any accidental damage protection warranty?
Meanwhile, I suggest you run a hardware test on the audio card using the below steps:
Install the latest version of the HP Hardware diagnostics (UEFI) on your device using this link: Click here for details
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click omponent Tests.
- Click Audio Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
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