Audio not working, B&O audio console driver won't load missing INF file

[sbrittin]

Please assist, the internal speakers & microphone don't work & are not recognized under sound on my HP Omen 15 dh1060nr laptop & I'm asking for assistance fixing it .

Under Device Manager sound, video & game controller is the sole audio driver "High Definition Audio Device" (Microsoft 10.0.26.100.8036).

According to other posts, this laptop came with a pre-installed B&O audio console driver, & apparently, without it, my laptop will not recognize the internal speakers & microphone. I'm told that Realtec may have a suitable audio console that will fix it. Presumably, when I upgraded to Windows 11, the B&O audio console was replaced with the Microsoft Hign Def Audio Device driver.

I found & downloaded a B&O console driver, but it won't load saying "missing INF file". Thank you

[Deep_World]

Hi  @sbrittin,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how  it must be to lose audio functionality after upgrading your system. Let’s work through this together. 

From what you’ve described:

Your internal speakers and microphone are not detected and Device Manager only shows the generic Microsoft High Definition Audio driver.

The Bang & Olufsen (B&O) audio console driver is missing or failing to install due to a missing INF file.

Here are few  steps you can try :

1.Verify Windows Updates

Go to Settings -Windows Update -Advanced options -Optional updates

Install any available driver updates

Restart your laptop after installation

2.Check HP Support Drivers

HP provides the official Realtek audio drivers for your exact model.

Visit https://support.hp.com/  - Drivers & Software  -Enter your model (Omen 15-dh1060nr)

Download the Realtek High Definition Audio driver

Install and restart

This should also restore the B&O Audio Console

3.Check Bang & Olufsen App

The B&O Audio Console is a companion app that may need reinstalling.

Open Microsoft Store - Search Bang & Olufsen Audio Control

Install or update the app

Launch it to confirm speakers and mic are recognized

I hope this helps. 

[sbrittin]

In control panel, internal speakers & microphone are not recognized. I-ve opened the laptop to check the speakers & they are connecyed, it looks fine,

[Deep_World]

Hi @sbrittin,

To proceed with diagnosing why your internal speakers and microphone aren’t recognized, Could you kindly share the serial number of your HP Omen 15-dh1060nr laptop via private message to check on the detail. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

Regards

Deep_World

[sbrittin]

I tried to resolve this by deleting the Realtec driver from device manager & restarting my pc. It reloaded the Realtec high definition driver, but my internal speakers & microphone did not work. I updated all windows drivers, this didn’t work. I checked for hp driver updates, but there were non. FYI, HP only lists windows 10 drivers, for my pc, but it is now running windows 11.