Audio not working in web browser

[Azami]

I don't even know if I'm posting this in the correct board because my option was either a notebook or a desktop  (It's definitely not a desktop) I'm  pretty sure mine is not a notebook it's just a normal laptop.

Anyway it's a pretty simple problem, I use Google chrome as my web browser, I have for years. Just today I tried to play a video on YouTube and there was no audio. everything in my computer and on YouTube indicated that the tab was playing audio. But there was no audio. Same thing on Tumblr. However my computer is making all the normal sounds otherwise, and my music player works perfectly fine. 

[praveen196]

@Azami Welcome to HP Community!

I understand that you are unable to hear the sound from Youtube.

Do not worry. I will try to fix the issue.

 Before trying our solutions, you might want to check some of the obvious culprits why you’re not hearing sound from your browser. Here are some things you should perform first:

• Ensure that your computer’s sound is not on mute. If you find a volume control on the web app, make sure that the sound is audible as well.
• Check if the audio is working properly on other Internet browsers like Firefox and Explorer. You can also double-check if there’s sound coming from desktop apps.
• Have you tried to update the Audio drivers?

Windows 10 has a feature that allows you to adjust the volume level for specific apps. If you hear audio coming from apps apart from Chrome, then it is possible that you have muted the volume for your browser. You can fix this by following these steps:

1. Go to the lower-right portion of your taskbar and right-click the Sound icon.
2. Select Open Volume Mixer.
3. Move Chrome’s volume slider to an audible level.   Note: If you do not see the volume controller for Chrome, you should try playing audio from your browser.
4. Restart Chrome and play some audio or video on it to check if the problem has been resolved.

Cookies and cache are temporary files that boost the loading speed of web pages. However, over time, your browser collects too much of them. Consequently, Chrome becomes overloaded with temporary data, causing various issues like lack of audio. So, it would be best to clear your browser’s cache and cookies. You can do this by following the instructions below:

1. Launch Chrome.
2. Go to the top-right portion of the browser and click Customize and Control Google Chrome. This should be the three vertical lines close to the address bar.
3. Select More Tools from the list, then click Clear Browsing Data.
4. Choose a time range for the data you wish to remove.
5. Click Clear Data.

It is also possible that the sound on the page you’re visiting is on mute. You can fix this through the steps below:

1. Press Windows Key+R on your keyboard.
2. Type “inetcpl.cpl” (no quotes), then press Enter.
3. Go to the Advanced tab.
4. Scroll down until you reach the Multimedia section.
5. Make sure that the box beside ‘Play sounds in web pages’ is selected.
6. Save the changes by clicking Apply and OK.
7. Restart Chrome and check if there is sound coming from the web apps.

Extensions give users a better browsing experience on Chrome. For instance, when you want to prevent ads from embedding on the web pages you visit, you can install AdBlock. On the other hand, these extensions can interfere with your browser and cause audio issues. So, if you want to fix sound problems on Chrome, it would be advisable to disable your extensions. Simply follow the steps below:

1. Open your Chrome browser.
2. Click Customize and Control Google Chrome. You can access this option by clicking the three vertical dots by the address bar.
3. Select More Tools, then click Extensions.
4. Disable all the extensions installed on your browser.
5. Restart your browser and check if the audio issue has been resolved.

You can also try isolating the problematic extension. You can enable the extensions one by one until you discover which is responsible for the sound issues.

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.