Audio not working on hp probook 470 g5

[jaburmester]

Suddenly speaker icon shows white x on red background .

Audio is not working.  I have reinstalled audio drivers with no luck to get audio working. 

I have tried sound troubleshooter in HP Support Assistant with no luck.

It seems like audio hardware is not being recognised.

Any help in resolving issue would be appreciated.

Thank you.

[banhien]

@jaburmester 

Please do a clean install Audio softeware/driver, this should help.

(a) Download the following driver and save on your computer,

        https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95015.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

[jaburmester]

---

@banhien wrote:

@jaburmester 

Please do a clean install Audio softeware/driver, this should help.

(a) Download the following driver and save on your computer,

        https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95015.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

---

Hi all,

The above did not work driver installed ok.

If I right clock on speaker icon I see

Speaker icon

[jaburmester]

---

@jaburmester wrote:

---

@banhien wrote:

@jaburmester 

Please do a clean install Audio softeware/driver, this should help.

(a) Download the following driver and save on your computer,

        https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95015.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

---

Hi all,

The above did not work driver installed ok.

If I right clock on speaker icon I see

Speaker icon

---

Hi again,

Below is copy of Device manager.

Thank you for all help

[jaburmester]

Have managed to get speaker to work by doing a 'reset pc' in windows 10. and reinstalling all programs.

Thank you for all help given.

[jaburmester]

I have today turned on HP Laptop and found I have same issue.

I have tried HP diagnostics which is done via bios and speaker is working so issue must be with windows 10.

Any Ideas how to resolve issue?