Audio not working

[Mustangguy]

The audio on my laptop has suddenly stopped working. Here is what is going on.

• When audion is attempted to be used (youtube video) the sound goes in and out
• At the same time, the sound icon in the bottom right will change the volume level on its own and will change between mute and volume
• Sometimes a red circle with a white 'x' will appear on the sound icon in the bottom left
• When the problem first showed up I would get a blue screen error saying internal power error. The stop code was INTERNAL_POWER_ERROR
• the computer works fine as long as the audio isn't used

Here is what I have tried to do to fix the problem:

• updated some drivers
• made sure all windows updates were complete
• rollback some software that was recently installed

None of these made a difference, assuming I did them correctly.

Thanks for any help and advice.

[The_Fossette · Accepted solution]

@Mustangguy,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are facing issues with the audio on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the audio driver from the device manager and then download and install it from the below link.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

If you continue facing the issue, then run the audio troubleshooter following the below steps.

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!