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HP Recommended
HP-15-DW2021NL
Microsoft Windows 10 (64-bit)

Hi, I have a problem.

My audio not work:

John739_0-1662038872000.png

But i have installed all drivers on my pc and Windows Update and HP support assistant says no new driver avaible.

Notebook: HP-15-DW2021NL

Thanks.

John

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @John739 

 

Please follow instructions ...

 

(1Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A53.7 MBJun 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2Reboot

(3Let BIOS be installed until it's completely done !

(4Download and Install/Update

Intel Dynamic Tuning Driver - Ice Lake

8.7.10201.13396 Rev.A6.8 MBSep 1, 2021Download

Intel Management Engine Interface (MEI) Driver

2023.15.0.1249 Rev.A17.4 MBDec 22, 2020Download

Intel Serial IO Driver - Ice Lake

30.100.2010.1 Rev.A1.2 MBMay 31, 2022Download

Intel Software Guard Extensions Device (SGX) Driver

2.14.101.1 Rev.A11.7 MBMay 31, 2022Download


(5Reboot

(6Download and Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9319.1 Rev.A558.8 MBJun 8, 2022Download

 

(7Reboot and test

(8Please report your results 

View solution in original post

1 REPLY 1
HP Recommended

Hello @John739 

 

Please follow instructions ...

 

(1Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.54 Rev.A53.7 MBJun 3, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"


(2Reboot

(3Let BIOS be installed until it's completely done !

(4Download and Install/Update

Intel Dynamic Tuning Driver - Ice Lake

8.7.10201.13396 Rev.A6.8 MBSep 1, 2021Download

Intel Management Engine Interface (MEI) Driver

2023.15.0.1249 Rev.A17.4 MBDec 22, 2020Download

Intel Serial IO Driver - Ice Lake

30.100.2010.1 Rev.A1.2 MBMay 31, 2022Download

Intel Software Guard Extensions Device (SGX) Driver

2.14.101.1 Rev.A11.7 MBMay 31, 2022Download


(5Reboot

(6Download and Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9319.1 Rev.A558.8 MBJun 8, 2022Download

 

(7Reboot and test

(8Please report your results 

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