Audio not working

[MagazineMite]

I recently updated my PC drivers, when I reopened it I noticed that the audio was no longer working. I tried to delete and reinstall the drivers, I also contacted Microsoft support, but nothing to do. I think the problem is the drivers because among them there is Intel Hight Definition DSP among "other devices". I even tried to reset the PC, but it didn't work.

[Garp_senchau · Accepted solution]

@MagazineMite, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for the details — you're clearly being thorough. Since the audio broke after a driver update and you're seeing Intel High Definition DSP listed under "Other devices", this strongly suggests a driver mismatch or missing driver issue, especially for your audio device.

Confirm Audio Device in Device Manager

Open Device Manager.

Check under:

Sound, video and game controllers

Other devices 

If you see a yellow triangle ⚠️ next to Intel High Definition DSP or any other device, the driver is missing or not working.

HP Support website to Get Correct Drivers

Go to HP Software and Drivers.

Enter your model: OMEN Laptop 15-ek0021nl

Download and install the available Audio drivers

Restart your PC.

Reinstall Audio Drivers Manually

If that doesn't help:

Go to Device Manager > right-click Intel High Definition DSP > select Uninstall device (check "Delete the driver software" if it appears).

Do the same for any Realtek or Intel audio devices under Sound, video and game controllers.

Reboot your PC.

Then manually install the Realtek and Intel audio drivers downloaded from HP (not Windows Update).

Enable Hidden Devices

In Device Manager > click View > Show hidden devices – see if audio devices appear.

Also, you can refer to this guide for further troubleshooting: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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