Audio on laptop is intermittent

[filarc]

HP Envy with  bang Olufsen sound system is not working properly it will start  to play and then cut out after around 30 secs advice please

[Deep_World]

Hi @filarc,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Whether the issue happens with all audio sources (music, videos, streaming, games) or only specific apps.
• If you’re using headphones, external speakers, or just the built-in speakers when the problem occurs.
• Any recent updates or changes made to the system before the issue started.

In the meantime, here are some troubleshooting steps you can try:

• Check audio drivers: Open Device Manager → Sound, video and game controllers → right-click Bang & Olufsen/Realtek audio device → select Update driver.
• Run HP Support Assistant: This tool can automatically detect and fix audio issues.
• Disable audio enhancements: Go to Sound settings → select your playback device → Properties → Enhancements tab → check “Disable all enhancements.”
• Test with Windows Audio Troubleshooter: Right-click the speaker icon → Troubleshoot sound problems and follow the prompts.
• Check power settings: Ensure your laptop isn’t switching audio devices or disabling components when on battery saver mode.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World