Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 2
Member Since: ‎05-18-2017
Message 1 of 4 (635 Views)
Accepted Solution

Audio problem after updating HP Envy 17 to Windows 10 1703 (Creators Update)

Product Name: Envy 17-j130ea
Operating System: Microsoft Windows 10 (64-bit)

Like many people I am having audio problems on my HP Envy 17-j130ea (Beats Edition) since it has upgraded to Windows 10, 1703 (Creators Edition)

 

Since it has updated the volumes on the internal speakers are extremely low - yet, strangely, the volume through the headphones or external speakers is fine.

 

Checking the device drivers tells me that Windows has the best driver installed (High Definition Audio Device).

 

 

I have checked all the various configuration options suggested in various places, but none have solved the problem.

 

HP Support Assistant finds no updated drivers for it.

 

Checking on the product page for my HP Envy - the latest driver listed for the IDT Hight-Definition (HD) Audio Driver is 6.10.6491.0 Rev. Sept 30, 2013. This is quite old so I am reluctant to try it - unless anyone has done so and achieved success with it.

 

Any suggestions?

 

Reply
0 Kudos
Accepted Solution

Re: Audio problem after updating HP Envy 17 to Windows 10 1703 (Creators Update)

Hi:

 

I believe your only option would be to reinstall the W10 IDT audio driver from your notebook's support page and restart the PC.

 

it worked for this person, so it may work for you too...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/My-Audio-Beats-disappeared-after-my-Windows-10-upgraded/m-p/6122494#M84035

View solution in context
Provost
Posts: 85,722
Member Since: ‎07-13-2010
Message 2 of 4 (618 Views)

Re: Audio problem after updating HP Envy 17 to Windows 10 1703 (Creators Update)

Hi:

 

I believe your only option would be to reinstall the W10 IDT audio driver from your notebook's support page and restart the PC.

 

it worked for this person, so it may work for you too...

 

https://h30434.www3.hp.com/t5/Notebook-Audio/My-Audio-Beats-disappeared-after-my-Windows-10-upgraded...

Honor Student
Posts: 2
Member Since: ‎05-18-2017
Message 3 of 4 (580 Views)

Re: Audio problem after updating HP Envy 17 to Windows 10 1703 (Creators Update)

[ Edited ]

Thank you for that - it worked.

 

The file referenced in Option 2 of the linked post turned out to be the same as the 2013 audio driver file on my product page that I had initially been reluctant to try - so I decided to go for it.

Provost
Posts: 85,722
Member Since: ‎07-13-2010
Message 4 of 4 (561 Views)

Re: Audio problem after updating HP Envy 17 to Windows 10 1703 (Creators Update)

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation