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Audio problem on my HP Omen

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HP Omen 15-ax217nl
Microsoft Windows 10 (64-bit)

Hi, i have a problem with my Omen: when i plug in the charger and at the same time the headphones (Omen 800 or Apple EarPods), a ground noise and a very violent hiss in the background. I have the mic volume set at 100% and the gain set to +10db. When I unplug the charger, the ground noise goes away, but the hiss remains. I have tried to plug the charger in other circuits, but it does not make a difference. I even tried with an external sound card, but it does the same thing (but the hiss is half). Sorry for my bad english. Thank you for the help! 

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@Emmanuelel

 

I reviewed your post and I understand that you hear a hissing noise on the headphones when the charger is connected.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103883.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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