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‎10-12-2023 09:29 AM

HP Recommended
Product: HP EliteBook 840 14 inch G9 Notebook PC (4B855AV)

My audio of my Elitebook 840 G9 is not working but only when it is connected to the USB C G5 docking station. Without docking station it is working perfectly. What I see when I'm looking at the services is that the Windows Audio service is stopped when my laptop is connected to the docking station. When I restart the service, it will automatically stop again.

When I'm looking at youtube, I don't hear any sound, but now and than it gives some noise (probably after the automatic restart of the Windows Audio service). 

Category:
8 people had the same question
2 REPLIES 2

‎10-12-2023 01:03 PM

HP Recommended

@RobDiaphanum 

 

HP has few different USB C G5 docking stations, which one is yours. Please download and install new firmware AND Audio driver from the following link

 

             Software and drivers for HP USB-C Dock G5

 

Regards.

BH
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‎10-13-2023 02:10 AM

HP Recommended

I have re-installed the drivers, but the problem remains the same. The productnumber of my docking is P/N: M29510-001

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