• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-15-2023 03:01 AM

HP Recommended

HP 250 G9 Notebook PC (Prod ID 6S6S9EA#ABU)

 

I have the same problem with 2 HP 250 G9 laptops.

 

Both were purchased in the last 12 months. The problem is just as the earlier person (Brian) describes, whenever the users of these laptops are in a Teams or Zoom call, the other participants on the call say that the audio from the HP user is very poor. The sound is muffled and the audio does not sync with the video.

 

One of the laptops was sent back to HP in July 2023, the Case Number (CSO) BVBM407302. But HP simply reinstalled the OS back to factory settings. It made no difference – the same problems continued.

 

I would really like to know how did HP respond to Brian’s previous post? 

 

Has anyone else experience this? Grateful for assistance or suggestions.

3 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.