Audio problem

[Conte_Iuon]

When I hear audio from the laptop's left speaker, I hear a caw as output from the device. When I hear the audio, sometimes it's like the left speaker shot down and then returned ON after a few milliseconds. I made the respective test and troubleshoot, but it didn't help to solve the problem. Furthermore, sometimes the audio volume slows down without me doing anything and the values on the bar volume remain the same. After a few times, the audio may return up and then go down again. What may be the problem?

Ps. I already tried this solution Solved: Problem with audio - HP Support Community - 9129525 but after a few times the problem came back. 

[Alden4]

Hi @Conte_Iuon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The audio issues you're experiencing with your OMEN by HP 16.1-inch Gaming Laptop could be caused by various hardware or software-related factors. Here's a breakdown of potential causes and steps you can take to resolve the issue.

Driver Issues

Outdated or corrupted audio drivers can cause irregular volume changes and poor audio quality.

Update the Audio Drivers:

1. Open Device Manager.
2. Expand Sound, video, and game controllers.
3. Right-click your audio driver (e.g., Realtek or DTS Audio) and choose Update driver.
4. Select Search automatically for drivers.

Alternatively, download the latest drivers from the HP Support website.

Audio Enhancement Conflicts

Audio enhancements can sometimes cause problems.

• Disable Audio Enhancements:
  1. Right-click the sound icon in the taskbar and select Sounds.
  2. Go to the Playback tab and select your audio device.
  3. Click Properties, then the Enhancements tab.
  4. Check Disable all enhancements and click OK.

Windows Audio Settings

Audio volume fluctuation might be caused by specific settings.

• Adjust Communications Settings:
  1. Go to Control Panel > Sound.
  2. Click the Communications tab.
  3. Select Do nothing and click OK.

Third-party Software Conflicts

Background applications or software like audio equalizers may interfere with system audio.

• Test in Clean Boot Mode:
  1. Press Win + R, type msconfig, and press Enter.
  2. Go to the Services tab and check Hide all Microsoft services.
  3. Click Disable all.
  4. Restart your laptop and check if the issue persists.

[Alden4 · Accepted solution]

BIOS or Firmware Issues

Occasionally, outdated BIOS or firmware can contribute to audio malfunctions.

• Update the BIOS:
  1. Visit the HP Support page for your device.
  2. Search for the latest BIOS version.
  3. Follow the instructions to update.

Faulty Audio Jack or External Connections

If you've used headphones or external speakers recently, a damaged audio jack may cause the internal speakers to malfunction.

• Test External Audio Devices:
  • Connect headphones or external speakers and check if the problem persists.

Restore Factory Settings

If all else fails, reset the audio configuration to default.

• Restore Default Audio Settings:
  1. Right-click the sound icon in the taskbar and select Open Sound settings.
  2. Click Device properties for your output device.
  3. Select Reset to the device defaults.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support