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‎05-02-2022 08:41 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-eu0000 (267R8AV)
Operating System: Microsoft Windows 10 (64-bit)

I am experiencing some sound issues with my HP Envy x360 15.6 2 in 1 Laptop.

 

Not sure if this is a driver issue, but the sound quality through the external jack is very poor (tinny, no bass in particular), also cannot seem to connect a USB microphone or any USB device such as a MIDI keyboard, these devices are not recognised or as is the case with the keyboard it disconnects after only a few seconds.

 

I have also noticed that even when using the internal mic the sound does not properly record. It seems only record intermittently or in most cases not at all. 

 

I have tried running HP Support Assistant but it doesn't seem to think there are any audio issues at all. I have seen this previously mentioned with this laptop but so far have been unable to find a fix. Any help or suggestions would be greatly appreciated. 

4 REPLIES 4

‎05-02-2022 08:53 AM

HP Recommended

It could be a hardware issue but before we conclude on that, you can check this page to verify the state of your audio device.

 

https://support.hp.com/us-en/product/hp-envy-x360-15.6-inch-2-in-1-laptop-pc-15-eu0000/2100286049

 

Click on Audio Check and see if it will help give you a better idea of the problem.

 

2.PNG

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‎05-02-2022 09:17 AM

HP Recommended

Thanks for the response.

 

The Audio Check indicates there are no issues found with anything. More likely to be a hardware issue then?

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‎05-02-2022 09:31 AM - edited ‎05-02-2022 09:33 AM

HP Recommended

Very likely that it is a hardware issue at this point.

 

If your warranty is still valid, you can use it as soon as possible.

1 person found this reply helpful
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‎05-13-2022 09:39 AM

HP Recommended

For additional troubleshooting tips, visit the document below - might be helpful.

 

https://support.hp.com/in-en/document/ish_4407429-3338330-16

I'm an HP employee.
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