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07-05-2020 12:33 PM
Product: Pavillion all in one 27 inch
Operating System: Microsoft Windows 10 (64-bit)
My one week old 27 inch HP All in One suddenly gave me a renderer error while watching a youtube video, and asked me to restart the video.
Ever since I have tried everything everyone suggested on the internet, from updating, disabling, enabling, uninstalling drivers, etc. HP Hardware test just fails. BIOS restarting too didn't help.
Would appreciate any help.
1 REPLY 1
07-07-2020 06:30 PM
Welcome to the HP support community.
Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?
If not, here's the link to download and install the above updates: Click here
While you respond to that, here's what you need to do:
Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
Step 2: In the Device Manager, expand Sound, video and game controllers.
Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
Restart your PC once & it should auto-reinstall a working driver.
If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter:
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
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