Audio renderer error

[saz521]

Unable to play videos on chrome and elsewhere due to the audio renderer error. 

[Barachiel]

@saz521

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the audio. I will be delighted to assist you here.  

Let me ask you a few questions:

Is it happening only when you watch online?

Any software/hardware changes before this happened?

Follow the steps given below:

First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot 
Scroll down, select Playing audio 
Click Run the troubleshooter 

When complete, restart your computer then check if audio is working again. 

Press Windows key + X 
Click Device Manager 
Expand Sound, video and game controllers 

Right click your audio adapter 
Click Properties 
Click the Driver tab 

Is there an option rollback? 
If so, click it. 

Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps. 

Open Start, type: change sound card 
Hit Enter 
Select the Playback 
Right click your Speakers 
Click Set as Default Device if it isn't already 

Select your speakers 
Click Properties 
Click the Levels tab 
Use the slider to adjust level 

Keep me posted. 🙂