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- HP Community
- Notebooks
- Notebook Audio
- Audio renderer error

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12-22-2018 11:09 AM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the audio. I will be delighted to assist you here.
Let me ask you a few questions:
Is it happening only when you watch online?
Any software/hardware changes before this happened?
Follow the steps given below:
First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot
Scroll down, select Playing audio
Click Run the troubleshooter
When complete, restart your computer then check if audio is working again.
Press Windows key + X
Click Device Manager
Expand Sound, video and game controllers
Right click your audio adapter
Click Properties
Click the Driver tab
Is there an option rollback?
If so, click it.
Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.
Open Start, type: change sound card
Hit Enter
Select the Playback
Right click your Speakers
Click Set as Default Device if it isn't already
Select your speakers
Click Properties
Click the Levels tab
Use the slider to adjust level
Keep me posted. 🙂
Barachiel
I am an HP Employee