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‎02-05-2021 01:40 PM - edited ‎02-11-2021 01:08 PM

HP Recommended
Product: HP ENVY Notebook - 17-n178ca
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

Problem solved but I don't know how to delete this post. Anyone? thanks

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2021 05:05 PM - edited ‎02-05-2021 05:06 PM

HP Recommended

.@Banhien Thank you for that but I installed it and still get no sound. Are there other files that I need to download with it? Because at one point I deleted all files of a certain realtek driver, and I am not sure if there are 'supporting files'. That said, the realtek driver from 2015 works (except for the aforementioned lisp problem). Generic driver works too but sound is low and horrible. And still lispy lol. I tried sytem restore before too and it won't work because it says can't access a file. which suspiciously, looks to be an audio file. 

View solution in original post

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2 REPLIES 2

‎02-05-2021 02:31 PM

HP Recommended

@eva777 

 

The support page only has Audio driver from 2016. Please try the following newer driver

 

               https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103883.exe

 

Hope this helps.

 

Regards.

BH
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‎02-05-2021 05:05 PM - edited ‎02-05-2021 05:06 PM

HP Recommended

.@Banhien Thank you for that but I installed it and still get no sound. Are there other files that I need to download with it? Because at one point I deleted all files of a certain realtek driver, and I am not sure if there are 'supporting files'. That said, the realtek driver from 2015 works (except for the aforementioned lisp problem). Generic driver works too but sound is low and horrible. And still lispy lol. I tried sytem restore before too and it won't work because it says can't access a file. which suspiciously, looks to be an audio file. 

Was this reply helpful? Yes No
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