08-19-2019 01:00 PM
OS is currently Windows 10 (64-Bit), but it came with Windows 8.1
08-19-2019 03:37 PM
Please download and perform a CLEAN install the following IDT High-Definition (HD) Audio Driver for your machine
**Click the KUDOS thumb up on the left to say 'Thanks'**
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08-20-2019 10:04 PM
Thank you for your reply, @Banhien !
I went into my Device Manager, and uninstalled the driver associated with my speakers. Then I installed "sp71886.exe" from the link you provided. If this is not correct for a "Clean" install, please advise!
The issue somewhat improved temporarily, but is unfortunately not resolved.
The first time I did a clean install of sp71886.exe, it worked for 10 minutes! Longest ever at the time.
I hibernated for a few hours and resumed - got a blip of scratchy distorted audio before it went silent. Got worried... Did another clean install of the same driver and restarted.
I let it work for 75 minutes (longest ever!) before trying hibernating/resuming again. This time resuming after only a couple minutes. Audio still worked for at least 5 minutes.
Shut down and booted up. For at least 5 minutes, it still worked, at least for 30 minutes!
Hibernated for overnight, resumed, and it still worked for at least 30 minutes.
Shut down and booted up - got the scratchy distortion again.
Restarted without reinstalling the driver. More distorted scratchiness followed by silence within minutes.
Shut down and booted up without reinstalling the driver. Worked for about a minute of audio before silence.
Did another clean install of the same driver and restarted. Worked for about a minute before silence. - Did this again with the same result. Looks like I'm back to square one...
Thank you again for your help. It was nice to have sound back briefly!