Audio stops working shortly after connecting to bluetooth

[Wilysh]

Hey I have a problem with my audio where shortly after I connect my wireless headpones (matter of seconds) the audio just completely stops. I have tried updating everything I could find on the support but I am not sure if it is the headphones or the bluetooth. I do believe it is the bluetooth because I found some newer drivers but my PC wont let my update to that version for some reason. If you have some advice I am down to try anything because it is annoying to work without sound. Also sometimes it just disconnects my headphones for no reason

[Jerry_57]

Hi @Wilysh,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that Audio stops working after connecting to bluetooth. Here are the best next steps to try on your HP PC:
 

Reinstall the original hardware driver using HP Recovery Manager
 

• Open Start > All Programs > PC Help & Tools > Recovery Manager
   
• Go to Advanced Options
   
• Choose Hardware Driver Reinstallation
   
• Look for your audio/sound driver and reinstall it
   
• Restart the PC after installation
  
  This is recommended when the sound suddenly stops or updates have caused driver issues.
   

Check for drivers from HP Support
 

• Go to Official HP® Support
   
• Search using your exact PC model number
   
• Select your correct operating system
   
• Look for audio drivers and any related driver updates available for your system
  
   

Use HP Update or Windows Update
 

• HP Update can automatically find software and drivers available for your HP PC
   
• Windows Update can also check for updated device drivers and system fixes

Use Device Manager to update the device
 

• In Windows, open Device Manager
   
• Find the relevant device and choose Update driver software
   
• Let Windows search automatically
   

If the issue started after a recent change, try Microsoft System Restore
 

• HP recommends trying Microsoft System Restore first because it is the least invasive
   
• It can return your PC to a time when audio was working without deleting your personal data
   

I hope this will help.

 

Take care and have a good day.