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‎12-29-2018 02:54 PM - edited ‎12-29-2018 04:11 PM

HP Recommended
Product: 14-cf0052od
Operating System: Microsoft Windows 10 (64-bit)

Really odd.  A friend of mine just bought this machine, and she said that she can barely hear the audio.  System volume is at max.  Commercials are loud - but not the content.

Very odd.

Any suggestions?

2 REPLIES 2

‎12-29-2018 05:04 PM

HP Recommended

@DenverGuy111

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

     https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92913.exe

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
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‎12-30-2018 09:05 AM

HP Recommended

Will do.  Thanks!

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