• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-19-2022 06:53 AM

HP Recommended
Product: HP Pavilion - 15-cs0993nl
Operating System: Microsoft Windows 11

hi everyone, i know that there are already some question similar to this but i can not find a way to resolve my issue. let me explain:
if i power on my notebook already with my headphone inserted, the audio is full range (i can hear bass frequencies). if i power on my pc without my headphone inserted or i disconnect the headphones for a few minutes, the audio i hear once i want to listen from my headphone, totally lacks on bass sound and to resolve this i have to restart my pc with the headphones inserted.
I've already tried to reinstall audio driver and it worked but the next day the problem come back. (every time i power off my pc) 

i've also tried to roll back the driver update, the results are the same as before.

 

I've read that i could change the audio from single streaming to multistreaming so it can detect to add bass when i connect my headphone but on B&O audio control there is not this option .

i've also run the automatic problem solving from hp support assistant and there is no issue.

Please help me
Thanks!

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->