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‎08-18-2019 02:32 PM

HP Recommended
Product: Hp 15- ay105ne
Operating System: Microsoft Windows 10 (64-bit)

My laptops audio quality is bad not clear to low and sometimes it cracks.

what do i do?

 

6 REPLIES 6

‎08-18-2019 02:45 PM

HP Recommended

@Kishan021 

 

Please download and perform a CLEAN install the following Realtek software

 

      https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-18-2019 02:48 PM

HP Recommended

How do i perform a perform a CLEAN install

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‎08-18-2019 02:50 PM

HP Recommended

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97080.exe 

 

The link cant open it says

Not Found

The requested URL /pub/softpaq/sp97001-97500/sp97080.exe  was not found on this server.

 

Any other solution?

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‎08-18-2019 03:00 PM

HP Recommended

@Kishan021 

 

Very interesting, HP may remove it. Please try an older software

 

   https://ftp.hp.com/pub/softpaq/sp95501-96000/sp95512.exe 

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎08-18-2019 03:04 PM

HP Recommended

The same problem

 

Not Found

The requested URL /pub/softpaq/sp95501-96000/sp95512.exe  was not found on this server.

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‎08-18-2019 04:13 PM

HP Recommended

@Kishan021 

 

They are BOTH there as shown

 

   there.png

 

Please try the first one first DO NOT CLICK the link, copy and paste to URL area

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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