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sugajk
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Audio

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Ryzen 5

Hi. My audio speaker is not working however, when I use my headset, it does work. How to fix it? thank you

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praveenbv
HP Support Agent
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Message 2 of 5
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@sugajk,

 Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” f

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adamsmitt
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Message 3 of 5
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Hi, can you please tell which headset do you have? Thanks

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praveenbv
HP Support Agent
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@adamsmitt,

 

A headset is plug and play devices it can switch between the headset and Internal Speaker.

 

 

 

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praveenbv
HP Support Agent
HP Support Agent
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Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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