Automute Microphone and sound

[hxcharles]

Hi, 

I'm an IT Technican and we've got a problem with this model of laptop : HP ProBook 440 G6 Notebook PC. 

Since the end of January, the sound and the microphone turns off automatically.  Everytime I look into eventviewer, I never found something signifiant who can cause the problem, I don't even find audio services in the event.

I try several things : 

- Install driver from few sites : HP, intel & Realtek.

- SFC /SCANNOW

- Install Windows update (latest)

- Install Microsoft store updadate app

- Install software's addon (HP Audio Control)

- Update bios (latest)

- desactivate Fn options

 - Autolock Fn

- Uninstall Synaptics driver (I find on another site, last comment : https://answers.microsoft.com/en-us/windows/forum/all/windows-10-randomly-sends-me-to-the-lock-scree... )

- Install update from HP SUpport Assistant

- Install update from a link sent from a HP Techician : https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-440-g6-notebook-pc/23200928/sw...

- Remove every permission, exept for software needed like zoom, to access microphone (Win 10 setting)

- Remove autorisation to access full contron on microphone and speaker

- Install malwarebytes (found nothing)

- Install older version of zoom (even if the application is closed, I still have the problem)

- Try on another account (same problem)

- Ccleaner on registry and tempfiles

- Remove options from advance tab "priority" and do nothing on tab "communications"

At this point, I don't know what else try to solve our problem. I hope you guys can help me. 

Thanks in advance,

Charles.

[Saravanan0207]

We are also facing the same issue on this notebook, we have recently purchased 25 nos. of HP Probook 440 G6 and most of the laptops have the same problem during the call in Zoom and other online meeting software. We tried will all the possible solutions but the issue still persist. HP tech support has advised to reinstall the OS or perform a complete system recovery.

[hxcharles · Accepted solution]

Hi there, 

They also suggest us to do that but I refuse and it's a good things because I find the problem.

HP laptops have 3 services for sound (Windows, HP & Realtek). If we compare to other company we have only 2 services (Windows & Connexant). My theory is at 3 services its too much and laptop cannot handle it. I disable HP & Realtek services and we solve all our problems.

Hope this help for someone,

Thanks.

[lurys]

Hello

I have the same problem with a HP Probook 440 G6. Could you explain the step to disable the HP and Realtek services?

Thanks

[Saravanan0207]

We got connected with our HP account manager and we got support from HP escalation tech support team, they took my machine through remote and installed an Audio Driver pack mentioned below.

SP102140 and with version 13.8895.3349.83.A.5

After the Driver package update, I am not facing any audio issues with the laptop.

Here is the Driver Package Download Link:

https://www.dropbox.com/s/28pulmldgwpj9mi/sp102140.exe?dl=0

Finally, we got a solution for the automatic audio mute issue from HP tech support.

HP tech support team confirms after the driver pack updates the audio mute issue has been resolved.

[SueHoff]

How do I disable HP Realtek?