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Aux jack broken in port - speakers no longer work

HP Recommended
ENVY x360
Microsoft Windows 10 (64-bit)



My friend broke an aux jack from a pair of headphones broke off into the 3.5mm port on my ENVY x360 around a year ago. Since this happened, the internal speakers in the notebook do not work.


I have tried to physically remove the broken jack from the port using a number of methods (glue, opening the laptop up and trying to prise it out, tweezers), but have not had any luck at all. I have set my default playback device as 'Conexant SmartAudio HD'. Everything seems normal in the sound device settings, however there is no audible sound at all - I'm guessing this is because it still recognises an external playback device from the broken jack in the port.


I have been using an external USB soundcard which does work, however this is not ideal as I have to plug this into another external playback device.


Is there any way at all to bypass the 3.5mm port in order to use the internal laptop speakers? Alternatively, where can I buy a replacement part to fix the problem? Will I have to replace the whole motherboard?


Thanks in advance


I'm running Windows 10 (64-bit).

HP Support Agent
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HP Recommended


Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.


This is a hardware issue, I have sent you a private message, for the service option that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.


Have a great day!

I am an HP Employee 

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