• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-17-2021 04:49 PM - edited ‎03-17-2021 05:00 PM

HP Recommended
Product: HP Pavilion Gaming 15-dk0205ng
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

i have an issue with the B&O Audio Control panel. Once launched it immediately crashes without any error message.

This is a fresh Windows 10 64-bit installation with nothing else installed other than the Realtek High-Definition audio driver from the HP driver store. Voice quality in general is pretty bad also.

Before that I had a fully updated Windows 10 with all drivers installed but the behaviour was the same, that is why I gave it another clean try without anything else installed to isolate the issue.

Any suggestions on how to fix B&O audio control aswell as the audio quality?

 

PS: B&O Audio Control gets installed by default with the provided Realtek driver from HP so this should definitely work.

Product number: 7KE36EA#ABD

 

Thanks & Best Regards

Stefan

1 person had the same question
1 REPLY 1

‎03-20-2021 08:08 AM

HP Recommended

@WhiteWeni

 

Welcome to HP Support Community


I would like to help

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

Try downloading this Audio Driver https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.