B&O Audio Control gives "Can not connect to RPC service" / Battery consumption / Home etc functions

[Michael_Pol]

Good day.

I just got a Victus and for reasons beyond the present, I had to downgrade it to Windows 10 64 Pro. Everything OK with the Drivers in Device Manager, a little assistance from my Techies (we are IT&C Co. and a Driver Easy utility (I don't care at the moment for the failing of "Android ADP interface" for connectivity of my Xiaomi Poco F1, because in a couple of days it will be replaced by a Poco F5).

My only confirmed problems till now are:

1. When trying to open the B&O Audio Control I'm getting "Cannot connect to RPC service" while Services, I can confirm that RPCEptMapper and RPCSs (procedure Caller) are normally running (the RPCLocator No, but as far as I know, and as declared in the Details, it doesn't offer anything on newer versions after Vista).

2. When I left it this morning in Shutdown stage (after working for a long before being plugged, so the battery was fully charged) and reopened it after approx. five (5) hours, its Battery status when came up from cold bott was 76%. Which means that it was consuming like if it was in Sleep or Hibernate stage (and more...), which wasn't the case for sure.

3. The choice of HP to cancel the separate Home/End/PageUp/PageDown buttons and incorporate them only in NumPad, which means that every time I need to use them (frequently) I have to put the NumLock Off and after using them, then back to NumLock On. This practically cancels the existence of the separate Num Pad. If I knew it (if was shown somehow in the marketing photos) I WOULDN'T by this Victus. Is there any way to program any F keys  (abandoning there native functions) OR any combination of Keys, like for example ALT+1, ALT+2 etc, in order to attach there the Home/End/PgUp/PgDown functions?  

Thank you in advance.

[Rainbow23]

Hi @Michael_Pol,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Michael_Pol]

Hi. Thanks for your time but didn't help. Publishing a Q here, I was expecting something more substantial, beyond the OBVIOUS / SELF-UNDERSTOOD you described, and which all (and more) had been done already. And being not fruitful I  decided to drop a Q here.  Thanks anyway.

[Rainbow23]

Hi @Michael_Pol,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!