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‎06-24-2020 07:48 AM

HP Recommended
Product: Pavillion 15-cw1008no
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Pavillion 15-cw1008no running Windows 10. The B&O audio app states that it can't find the RPC service. I have no speaker audio. Only have audio via an external bluetooth speaker and also my headphones. The service tech's only advice was to reinstall the entire computer which seems excessive. Any ideas are helpful. (The computer is less than a year old and I haven't been blasting the volume).

1 REPLY 1

‎06-29-2020 01:56 PM

HP Recommended

@swedie66 Welcome to HP Community!

 

I understand that you are facing an audio issue.

 

Please uninstall the audio drivers and reinstall the drivers.

 

Also, update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/us-en/drivers

 

Please try to reinstall the B& O software

 

https://ftp.hp.com/pub/softpaq/sp88001-88500/sp88302.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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