05-08-2019 03:29 PM
I have an HP Spectre x360 Convertible running Windows 10. The audio drivers are from B&O, and they have the nasty habit of "gating" or adjusting the audio when I speak during presentations. The cuts in audio level seems to be random, and have the net effect of chopping out portions of what I am saying. Is there any way to switch off the way this driver actively manages speech, or is there an updated version of the driver that has some different controls? Alternatively, can I replace these audio driver with something a bit more generic?
05-09-2019 02:53 PM
@zencowboy7 Welcome to HP Forums Community!
Did you check with a headphone or an external set of speakers to check if that works?
Did you update to the latest drivers from the HP website?
(Click here to find and install, if you haven't)
If the issue persists, please try the below steps:
- Go to Windows Device Manager > Sound, video and game controllers section.
- In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
- Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
- Right-click and select Update Driver Software.
- Select Browse my computer for driver software.
- Select Let me pick from a list of device drivers on my computer.
- You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
- In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
- At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
- In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
- At the prompt to reboot, click Yes.
- Enjoy your music now with no compression
Let me know how that pans out,
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That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
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